Teller Assist Units (TAU) are a key factor in the security of personalized banking services in branches

The article is based on the publication in,, that in turn is based on the RBR information.
We have translated the article and only slightly edited it.
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The deployment of TAUs with the cash recycling function continues throughout the world. The increasingly active introduction of TAUs with the recycling function is due to the desire of banks to improve the efficiency of service processes.

According to RBR’s new research, banks remain committed to the branch network as the main channel for delivering services and continue to invest in solutions that make branches more efficient and convenient to customers. According to the report “Teller Automation and Branch Transformation 2019”, which covers 23 key markets in the world, the number of installed TAUs continues to grow. So, by the end of 2018, there have been 181 thousand installed devices. Now the share of such electronic cashiers equipped with the recycling function is almost 80% (an increase of 28% since 2014).

The TAUs with recycling function (TCR) are attractive to banks due to their high efficiency and accuracy. The time required to process transactions during the business day and to conduct procedures for closing it is noticeably reduced, and errors in counting and sorting banknotes are practically reduced to zero, what provides significant cost savings.

TCR is also valued as a safe personalized banking tool. Deploying these devices allows banks, without compromising security, to abandon the traditional workplace of the cashier, located behind of armored glass. This means that employees can interact with customers in a more relaxed atmosphere, in an open-plan room, with a focus on developing customer relationships, rather than cash handling. According to the RBR, these numerous drivers will ensure a steady TCR deployment rate, and by 2023 another 31 thousand devices will be installed.

TCR is more actively deployed mainly outside Europe

Until recently, the introduction of TAUs was most actively implemented in Western Europe (this region accounts for 49% of all devices and only 20% of bank branches). However, for the period 2019–2023 is predicted a slowdown of devices deployment in most markets in the region, as banks increasingly base their cash strategies on self-service technologies. The demand for cash solutions will also be suppressed by the fact that the region is experiencing the most drastic reduction in, the number of branches in the world.

In the Asia-Pacific region, by contrast, significant annual growth is expected over the next five years. In the region’s key markets, such as China and Indonesia, the TCR deployment is still in its infancy, but local banks are seeking to use this technology to optimize bank branches.

Meanwhile, the US remains the largest market for this technology, which continues to grow, as TCR and ATMs are used in tandem to optimize cash flow.

As Beatriz Benito, RBR research manager (Beatriz Benito), comments, “Although more and more attention is paid to self-service technologies, TCR devices continue to provide a unique set of benefits to bank branches. Improving the efficiency and accuracy of cash handling reduces costs and opens up more opportunities to attract customers, strengthening the role of the branch as the main generator of business.”

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